What sizes are available?
We’ll produce the following sizes for Men’s Edgartown & Montauk styles and Women’s ‘Sconset & Rye styles.
Men’s - Small Men’s - Medium Men’s - Large Men’s - Extra Large Men’s - Double Extra Large
Women’s - Extra Small Women’s - Small Women’s - Medium Women’s - Large Women’s - Extra Large
Please see size guide for further details.
Last updated: July 15, 2020 04:35
How will I choose style & size?
We will send out surveys to collect final order details. You will be able to select style, color, and sizes then.
Last updated: July 15, 2020 04:35
What are the cleaning & care instructions?
As with all knits, washing breaks down the structure of the garment over time so we always recommend hand wash or spot clean when available, however, you can machine wash our SeaThread Sweaters on cold and lay flat to dry. You can also use a cool iron when needed.
Last updated: July 15, 2020 04:35
What is your exchange policy?
We want you to love our goods no matter what. If you’re not satisfied with your purchase, we’ll gladly accept exchanges within the US. Exchanges are not guaranteed due to limited stock, but if your desired style/size is available we’ll make it happen. Additionally, we provide a lifetime guarantee and will exchange for store credit if the goods are received in like-new condition. Please see more on The Long Wharf Guarantee here:
https://longwharfsupply.com/pages/the-long-wharf-guarantee
Last updated: July 15, 2020 04:35
Who is responsible for international import fees, customs, duties, and VAT?
You, the backer/customer, are responsible for any fees that may be applied when shipping internationally. This includes international import fees, customs fees, duties, and VAT. The good news is we are shipping anywhere in the world so you’ll have access to our SeaThread Sweaters wherever you are. Please note that all international sales are final and we can not accept returns or exchanges.
Last updated: July 15, 2020 04:35
Contact
If you have any further questions, please do not hesitate to reach out [email protected].
Last updated: July 15, 2020 04:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.